Returns and Exchanges are subjected to D'ROYALE’s discretion and prevailing policies.
Returns
Our policy lasts 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. (1. Due to hygiene issues goods such as foods and beverages, face masks., etc.cannot be returned.), (2. no warranty goods cannot be returned)
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Should returns be allowed, we'll checked and inspected once your return goods received, an email will send to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at droyalegroup@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,send us an email at droyalegroup@gmail.com and send your item to D'Royale Pte Ltd, 190 WOODLANDS INDUSTRIAL PARK E5, WOODLANDS BIZHUB, #03-17 (B), SINGAPORE 757516
Shipping Return Product
To return your product, you should arrange your product to D'Royale Pte Ltd, 190 WOODLANDS INDUSTRIAL PARK E5, WOODLANDS BIZHUB, #03-17 (B), SINGAPORE 757516
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where your location, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.